Refunds & Retur Policy

Cancellation Policy:

To make changes or cancel an order, please do so within 24 hours of placing it. After this timeframe, your order will likely have entered the processing phase, and we may not be able to accommodate your request. If you successfully cancel your order within 24 hours, we will process your refund within 7 business days.

60-Day Money Back Guarantee:

We believe in the effectiveness of Novarono products and encourage you to try them for at least 14 days to experience their full benefits. If you are still not satisfied after 14 days, you may return the item(s) within 60 days of purchase under our money-back guarantee. Please note that shipping fees (if applicable) are non-refundable.

To initiate a return, contact our support team by filling out the form on our Contact Us page or email us directly at contactnovarono@gmail.com. To expedite your request, please include your Order Number, or provide the Name and E-mail Address used to place the order.

Damaged Items:

We take special care in packaging to ensure your items arrive in perfect condition. An item is considered damaged if it has a defect or is physically broken. However, cosmetic damage to packaging during shipping (e.g., dented boxes) does not qualify as a damaged product.

If your product arrives damaged, please contact us within 72 hours of delivery at contactnovarono@gmail.com with a clear photo of the damage. We will review the situation and determine if you are eligible for a replacement at no additional cost. Please note, we do not refund or replace items damaged due to normal use, wear and tear, or misuse.

Shipping and Delivery:

While we strive to deliver your order on time, Novarono is not responsible for delays caused by external factors such as the courier, customs, or other shipping-related issues. If you experience delivery issues, please contact the shipping carrier directly for assistance. We are not liable for lost, stolen, or delayed packages.

Incorrect Shipping Address:

It is the customer’s responsibility to provide the correct shipping address at checkout. If an incorrect address is provided and you do not notify us within 24 hours of placing your order, we cannot offer a resend or refund.

Policy Updates:

Novarono reserves the right to modify or update this Return & Refund Policy at any time without prior notice. It is the customer’s responsibility to review the most recent version before making a purchase. By purchasing and continuing to use Novarono products, you agree to this Refund Policy, including any changes that may occur.

For any further questions or concerns, feel free to contact us at contactnovarono@gmail.com.